This metadata layer will isolate the user community from technicalities and enable them to use the data based on its business meaning.
Canned reports will have to be set-up as examples on the capabilities of the platform; these will be used as the base for subsequent analyses, thus providing the first level of analytics out of box.
Last, but not least, the BI platform will have to be robust enough to provide a graphical report builder that facilitates the business users to create their own reports. Furthermore the BI platform will need to accommodate advanced capabilities, such as:
- Advanced drilling: the capability to navigate across the data either up/down or across hierarchies
- Real time/ near real time data: the concept streaming information as it happens to minimize the time the users need to wait for the data being available.
A straightforward process should be published that outlines the different levels of support, and so the business community knows who to contact and what to expect from this interaction.