BUSINESS ROLES AND RESPONSIBILITIES IN BI GOVERNANCE
In a traditional BI Governance, the job of a business area representative is “complete” when one of their initiatives is approved by the committee. However this is rapidly changing to accommodate other responsibilities like participating in data modeling, data integration and the users’ BI experience.
Business user participation during the data modeling exercise is highly requested as they are the ones who know the operation of the business; they can help the data modeler understand the business processes that are established and identify current and future business scenarios.
The business users’ involvement in data integration is critical to the success of the initiatives. Their knowledge of the data and the business processes makes them ideal candidates to become or designate the data stewards. A data steward is the person responsible to define the data loading exception scenarios and approve the recovery strategies proposed by IT. Furthermore as the business area representatives they have ownership of the Data Quality criteria and policies for the initiative.
Furthermore, as the business area representatives speak for everyone in their areas, it is their responsibility to take ownership of the user experience. The definition of naming standards, folder structures and the report organization in general impacts this user experience. As subject matter experts, they also own the metadata and object descriptions. The establishment of guidelines to govern the creation of additional end user objects (e.g. reports, metrics, etc) also belongs to them as it significantly contributes to define the user experience.